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Given how rapidly the Coronavirus (COVID-19) outbreak is progressing we wanted to be transparent with you about how Encentiv Energy is handling the situation. Our philosophy as a business is to focus on the health and safety of our employees, customers, partners, and communities. This situation is extremely dynamic and we will continue to make proactive decisions that are grounded in care for our customers and employees. Please note we do not expect any disruptions in service or support at this time.
Our hearts go out to anyone who’s been impacted by the virus. We would like to thank the healthcare workers around the world who are selflessly and tirelessly caring for the people in need.
The information below is effective as of March 19, 2020. We will update this post accordingly to reflect changes to the plan that is currently in place.
Remote Work
All our employees are currently working from home and with our normal flexible schedule policies they have all worked from home at one time or another. This shift has been relatively smooth for us and you will experience no disruption in service or support. We will continue to deliver the highest levels of support, performance, and availability.
We are asking our team to work with customers through digital channels such as online meetings and video conferencing. Video conferencing can also help alleviate the feeling of isolation and uplift your mental well-being as we navigate this unprecedented time.
Events & Travel
We believe that limiting our business travel is one way that we can reduce the risks of infection and spreading the virus. This means we will not be attending trade shows or visiting customers until further notice. As most of you are aware, several industry trade shows have been canceled or rescheduled in the future, including LightFair International.
We are also asking any employee that travels on an airplane or ship to self-quarantine for 14 days.
Communications
We are committing to transparency and immediately sharing important information with employees and customers as this outbreak develops. We are having regular team meetings to update employees on the latest developments and what our plan is going forward.
Customer communications are a top priority and we have protocols in place where we can move quickly and efficiently to let customers know of any changes or issues that may affect their Encentivizer service. We can not predict the future, but we do not anticipate any interruptions in service or support.
This is a stressful and uncertain time for communities around the world and we are doing our best to minimize the impact on our employees and customers.
We hope this information is helpful in understanding how Encentiv Energy is responding to COVID-19. Please reach out to hello@encentivenergy.com with any questions or contact your Customer Success Manager.
We’ll get through this together by being our best selves, having patience and empathy, and perseverance.
